THE POWER OF A WINNING FIRST IMPRESSION

A bad first impression will lose you more business than any other factor! Despite this – business owners spend almost no time time cultivating a great first encounter with their customers. I don’t mean a personal impression here  – eye-contact, firm-handshake, punctuality etc… –  rather, the far more important impression people have of your brand when […]

How to Shine as a Personal Trainer

There’s so much competition! Why would anyone want me to be their trainer? Maybe working on your communication skills, emotional and social intelligence might just be the key. Not all Personal trainers are equal However, successful personal trainers all have certain traits in common. It isn’t hard to picture this person. They are ALWAYS smiling […]

Handling client complaints

learn how to handle complaints

Customer complaints shouldn’t be taken personally. Instead view them as valuable customer feedback and always deal with them in a positive manner. No organisation is perfect and we all could do things a little better sometimes so if a customer takes the time to give us feedback on how their customer experience could have been […]