Appeals and complaints procedure

It is Storm Fitness Academy’s aim to have few or no complaints about any aspects of its activity. However where complaints do arise, we will ensure that they are resolved promptly and fairly.

Should you have cause to raise a grievance please refer to the following:

STEP 1:

First approach your tutor/assessor. Both parties will then make every effort to resolve the grievance to their mutual satisfaction.

STEP 2:

If the matter is not resolved to your satisfaction, you should then contact the internal verifier. The internal verifier will then meet with you and the assessor to resolve the grievance to their mutual satisfaction.

STEP 3:

If the matter is still not resolved to your satisfaction, you should then contact the managing director. The managing director will then meet with you and the assessor to resolve the grievance to their mutual satisfaction.

STEP 4:

If the grievance is still unresolved following steps 1-3 your complaint will be referred to Lesley Rothera, the awarding body external verifier.