Be the Best
The reason customers hire personal trainers is that they are confident that the personal trainer has the methods and the knowledge to get them to where they want to be, whether that’s to a certain body weight or to develop another area of their fitness. Also, on top of that something even a bad personal trainer can offer their client is accountability. Knowing that they are not just doing it for themselves anymore but they are also doing it for their trainer, can deter them from quitting quite so easily, like they may have done several times in the past when they attempted training on their own.
Now if you are in the job for the right reasons i.e your passionate about health and fitness and helping people, then you will want to give your customers the best customer experience possible. Therefore you must consider two things:
- Meeting customer expectation
- Exceeding customer expectation
- goal setting
- assessment
- rewards
- Cleanliness
- Cost
- Speed of service